A guide to how we work.
Successful payment via our online store is taken as the confirmation of your order and your acceptance of this ‘How we work’ guideline, acceptance of our Terms and Conditions and the product’s Warranty. Please read these carefully.
Indicative quotation:
supply your pool’s approximate dimensions and we send an indicative quote. You can also get an indicative quote in the online store.
Deposit:
when you accept the indicative quote, the deposit is payable. Once received we will either come out and measure or not and proceed to a final quotation. (Deposits are non-refundable.)
Installation:
should you require us to handle the installation, we will do a site visit to measure and design your pool cover. A final quote is then supplied. If you are purchasing a Rollup Station, then we recommend that we handle the installation. Should you choose to install your cover yourself, you are required to take measurements yourself and we can’t be held liable if your measurements are wrong. All Solid Safety covers, solid covers and leafnets require PowerPlastics Pool Covers to measure.
Final quotation:
accept the final quotation in writing by signing the quote and provide proof of payment.
Production:
starts and because your cover is bespoke, there is no going back once production has started.
Final installation:
we will get in touch to schedule an installation date.
Delivery time:
the overall process from when the deposit is received is 5-7 working days.
